Usacomplaints.com » Cars & Transport » Complaint / Review: Rivera s Auto Body - Riveras Auto Body / Juan Rivera Being Taken Advantage with Repairs. #352268

Complaint / Review
Rivera's Auto Body
Riveras Auto Body / Juan Rivera Being Taken Advantage with Repairs

My husband was in a car accident on July 13. We called our insurance company and they came out and gave us an estimated for the damages and told us to take the car to any body shop for another estimated due the damages inside the motor.insurance company only did an outside body damage estimate. We took the card to Rivera's Auto Body on July 19 and told him to please give us an estimate on what all the extra damages were and he agreed to call us in 3 to 5 days with an estimate. We did not sign any papers consenting to him working on the car. He never called us we had to call him on July 29 and asked him what the estimate was. At that time he informed me that the car was already repaired and for me to pick it up. I told him I did not consent to any repairs and why did he repair it when all I asked for was an estimate. I did give him the paperwork from my insurance company because I was told to by by insurance company so he can look at what they estimated the car at on the body and then he can estimate what the damage was on the inside. He not only called my insurance company and told them that I agreed to the repairs he got them to issue him another check for $2,264.86. My insurance company sent us a check for $6,855.80 for allowed repairs on the body of the car.in the meantime we were only looking for an estimate not repairs until we decided what to do. During this time in calling him asking him to give me my car back he said not until I paid him in full. The reason why we wanted an estimate was due to us using some of the check for medical reasons on the accident. Juan Rivera has now put a lien on our car and will not release back to us. How can this guy do this? How can he fixed my car without my consent and now charging me extra. On the lien he put down that we took the car in on May 5 and the date service was done was 9/4/08 but on the accident report it states the accident was July 13th and the second check from our insurance company was dated 7/24/08 so how can we of brought the car in on May 5 and he is also charging us $3,920.00 for storage. What can I do to get my car back.


Offender: Rivera's Auto Body

Country: USA   State: California   City: Bellflower
Address: 9010 Rosecrans Avenue
Phone: 5626307446

Category: Cars & Transport

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