On July 12 I purchased a new Kia Sorento from Central Kia in Lewisville. This experience has been nothing but a nightmare. They sold me this car under false pretenses and out right lied to me. I toook the vin and stock number of the car that i wanted, which i found on the internet. They told me it eas not available. I found out today that it was juat at a different store which they also own. If i am not mistaken that is called bait and switch and that is illegal. They told me that they were going to me $9000.00 or my trade, which was a 2006 Kia Sorento.
Ended up that gave em only $7500.00. That is not even the blue book value. I asked them several times what my interest rate was going to be. The salesmen, Russell, said they would go over that in the finance department. Bottom line was i was never told.
I recieved only one paper when i left the dealership. When i asked why i was not getting all the paper i was told that the lender needed all the paperwork first and that they, the lending company, would mail them to me.
It has been 8 days since i purchased the car and I have not reciecved anything. I have learned that my intrest rate is much higher than i was told it would be.
My step father, Tom Niekamp, has been a witness to all this and has contacted, or at least tried, Central Kia of Lewisville, Cnetral Kia of Plano, and the Kia Company. No one wants to help us and we aren't getting any answers from anybody.
I am not the only dissastisfied customer with Central Kia. If you look up on the Better Bussiness Bureau you will find the Central Automotive Group (known as Cental Kia) has has 157 complaints in the last 36 months. They has unsatisfactory record with the BBB. Most of the time Central Kia does not even respond to the complaints. If you look at usacomplaints.com you will find the same. All complaints.
On 7/21/08 I talked to a Katie at Central Kia of Plano and was told that they did have the orginal car that I want. Then I went to Central Kia of Lewisville and talked to Russell. He said that the first car was not available. After I told him that I talked to the Plano store and they said that it was available Russell told me that it had been sold but that the financing did not go thru so it was brought back. He said that it had been driven and that a lot of miles had been put on it. While Russell walked away to check on something I again called Central Kia of Plano and was told that there was less than 100 miles on it.
Russell flat out told me that there was nothing they could do or were willing to do because it was a funded deal. That I should go to Central Kia of Plano and deal with them, even though they are sister stores. I asked if I could get my paperwork and Russell told me no. He said that I could pick them up when I came in to get my new plates.
When I arrived home on 7/21/08 I once again called Central Kia of Plano and asked about the first car I wanted. They knew who I was without even giving my last name. I was put on hold then directed to someone else and told that they would not make a deal with me.
On 7/22/08, one day after Russell told me that I could not have my financial papers, I recieved a motor vehicle retail installment paper. On the installlment paper the lender is listed as BMW Financial Services. On the first paper I got the lender is listed as BMW Auto Financial.
On 7/22/08 I recieved a letter from Alphera Financial Services stating that they were my lender. They also said that the orginial paperwork was not filled out correctly so they went ahead and filled it out for me but that it does not affect the provisions of my contract.
I want to know why Central Kia of Lewisville didn't inform me that the paperwork was not correct and why my lender is not who they said it would be.
I wish i would have been more customer savy but in the end Central Kia of Lewisville is dishonest and has has business practices. I do not advise anyone to buy their next auto from these people.
Traci
lewisville, Texas
U.S.A.
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