Little did I know that my first Kia Time purchase would turn into a never-ending battle between my wallet and these dealerships. My 2003 Kia Rio was my first car purchase - brand new for a reasonable price. If I would have known that I would have had to keep investing more dollars into this small compact car the deal would have never been made.
Problem after problem occurred throughout my time with this car - leading up to a breaking point. It came down to buying a new engine or a new car. Me, being a college student, was not prepared to buy a different car. With my Rio having 80,000 miles on it and my mom giving a helping dollar - we invested 4,000 for an engine with a 1 YEAR WARRENTY. As we drove my new and improved car off the lot - we discovered it was not improved at all. We took it back to get more work done, having been told "There are always glitches with new engines".
Months pass and things begin to look better until one day there seems to not be any oil running through the engine. We put a quart in before i headed to Kia Time for it to be looked at. Within the 100 mile drive to the dealership - we had to stop twice to put in 2 more quarts of oil just to get it to move. We got there only to find that Kia was bought by Riverside Ford, I guess due to the complete mess of a dealership that it was past. Riverside Ford said they would be glad to look at it by the end of the day. We mentioned our 1 YEAR WARRENTY, they said they had it on file...
MONTH AND A HALF LATER... No one will return out phone calls. Day after day we try calling different people at Riverside Ford and the "new" Riverside Kia. No one will give us any answers to what could be wrong with the car. On top of that - the one person we did talk to claims that they have no files on us, there is no warrenty, and nothing is wrong with the car!
We went through the service dept, sales dept, up to the manager and owner - nothing was being done about my car. They claimed it "was not their responcibility".
Finally someone calls offering a newer car for a ridiculous amount of money. I respond in saying I could only do that if we could receive some kind of money back for the engine that we thought would last through the year - "No". I wondered if we could just fix the car with the remainder of the year warrenty we were promised - "No"
In conclusion - I made another dumb decision and bought the newer car for a lower but still not saitsfying price. Not only did they get away with my old car and the money we invested in it, but they got away with more of our money that we invested into another P.O. S KIA!
When will I ever Learn!
I also did research and Riverside has two previous accounts of failure to fulfill guarentee of a warrenty.
Do not trust riverside kia or ford!!!
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