Do not ever fly airtran... Tried the twice and we will not give them another chance!!!
I am sorry that I never wrote this story about AirTran and I am sorry that I tried to use them again. We were successful in avoiding the airline up until now but ended up using them to save money, which ended up costing me more money in the long run due to their inability to measure luggage accurately. Don’t ever travel with a duffle bag b/c they will expand it regardless if there is anything in it or not! Here is the really bad part of the trip…6 of us were flying to Denver on a ski trip in April from Jacksonville Florida. We flew through Atlanta. The passengers included two minors and four adults. We stopped in Atlanta and the minors were hungry. The girls were hungry, so we asked the agent at the gate if there would be time to get something to eat. She said yes but be back at 9:00 am for your flights. My husband and I got on the plan with all the carry on, the other two adults and kids walk across the hallway to the Atlanta Bread Company to grab breakfast to go. While they were getting something to eat the ticket agent gave the four seats away and one seat was given to an AirTran employee. The woman at the ticket counter said that her computer said 9:01 am and the traveler said that her Rolex show 9:00 am on the dot. Even if the time on the computer and the time on the watch were off by 1 minute we still cannot figure out to this day how the ticket agent was able to process 4 passengers in 1 minute. The flight attendant felt terrible and agreed that what was done at the ticket counter was inexcusable. The 4 other people in our party were not did not get on our flight and were put on the next flight. The ticket agent treated us like dirt bags to the point where other passengers were upset. I never ended up writing to the airline or posting anything on the internet because I wanted to put it behind me. Unfortunately, it all came back to me this morning when I dropped my daughter off to fly from Jacksonville to Detriot on AirTran. The same rude treatment…I already posted the story about the mistreatment from the ground attendance with respect to my daughter’s bag.
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