The complaint in question is with the return/replacement of a Sirius Sattalite receiver purchased on 13 Aug 07. After about 3 months the unit started to malfunction and quit receiving a signal. I had this confirmed by a professional installer (Car Toys). I called and got an RMA number and returned the unit. This was done via a confirmation of delivery through the USPS. After waiting two weeks I confirmed online the the unit was received on 13 May 08. I waited another two weeks for the receiver to be returned either repaired or replaced and received nothing. I contacted the store CSR to check on the status. The CSR asked me how I knew whether they received it in which I told them I had sent it via the confirmation. Only then did the CSR do some further checking in which I was told that they had "just" received it. This was after the first four weeks that I had waited and confirmed that they received it in the first place. The CSR was not even going to acknowledge that they had it until AFTER I had told him I had a confirmation number on the shipping. Only then did he put me on hold and did some "further checking" and that it was being sent out just that day for repairs and that it would take 3 weeks for it to come back. I have waited the additional 5 weeks and there has yet to be any new status on my receiver. Coincidentally after I contacted them I received an email stating that they had received the faulty unit the day I called giving them further time via the paper trail to have to respond. Delays, runarounds, and yet more delays. I have filed a complaint with the BBB and the CA ATG and am currently waiting on their response. If I do not get any satisfaction there I will contact the WA ATG and file a report there. And this will only be the beginning.
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