This is in response to Pep Boys The worst oil change in history! Ripoff Port Jefferson New York posted by Ivy of Setauket, New York. After reading this complaint I just laughed. I, too, took my 1996 Pontiac Grand Am to a Pep Boys in Merced California. They had a special in the paper for a Preventative Maintenance Check and oil change for $24.99.
I thought wow what a great deal, I would get all my fluids checked and topped off, an oil change, tire rotation, and brake inspection. The Service gentlemen, Leonard and service manager Val, were nice and said it shouldnt take too long so I walked around to nearby stores and window shopped. About an hour or so later I returned to see my car in the engine bay, up on the lift with the oil drained and tires off.
I thought, great my car is almost done! How wrong I was. Apparently they are strict on lunch schedules so they sent the brilliant mastermind working on my car to lunch. I say he is so brilliant because he left and did not tell anyone what he had done. Well you would think, a car up on the lift with an oil pan underneath it and no more oil draining out would not have any oil in it, so you would automatically think to refill it once you can reach the top of the engine.
Again I was wrong. Whoever put my car back together, didnt pay any attention to this, he just put it back together. When I got in my car to drive away, the oil light immediately came on. I turned and went straight back.
Well I may be a girl but I think I know enough about engines to know when something isnt right, so I lift the hood right in front of the engine bay and saw that there were no finger prints on my oil cap (engine was dusty and cap obviously was not touched). So I go inside and tell the service manager that his mechanics failed to put oil back in my car.
He ordered it right back in the shop for oil and instructed the mech to check all my fluids and make sure they were all full. This also was not done because, shortly afterwards I had my brakes done and my brake fluid was low and I have had these checks before and they always refill your wiper washer fluid, which mine is STILL empty.
So I went to the store manager, Doug Martin. Now I know Doug personally as we were former co-workers at another job and he handled the situation very well even refunded my money. So with this I thought you know, Doug wouldnt let his mechanics or service department screw me so I took my car back at a later time because my water pump blew.
My warranty covered the water pump and also my window motor, which had gone bad. So I asked them to replace both parts at the same time. Several days later, I get my car back and my window doesnt roll down. They stated that the old window motor went bad because the regulator was bent.
I never had any trouble with the window going up or down, the motor just fried. Talked to Pontiac and this is a known issue with the motor, but the regulator never bent.
So I go back to Doug thinking he will get it straight, since it seems as though one of his mechanics, bent the regulator when re-attaching it to the motor, but nope, they say that if their mechanic would have bent it, he would have admitted it and they would have fixed it. Sorry that is a load of bull.
So I had them disconnect the brand new window motor so no one could roll down the window and render it off track or have it shatter. I will never go to pepboys again, I will never refer anyone to pepboys again, and if anyone asks, I will tell them this story and tell them how to find this page. After reading all these stories I am surprised I dont have more problems!!! Good luck to anyone who is still trying to resolve their issues with Pepboys. I am done!
Alicia
Merced, California
U.S.A.
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