On or about the 2nd of May I contacted All American Transport to ship my 2005 Chrysler Town and Country Minivan from Puyallup, WA to Newark, NJ. They picked up my vehicle on the 9th Of June. I was charged a $175 deposit. The remaining balance of my transport is $920.
On the 17th of June I called to track the progress of my vehicle and was informed that it would be here on the 20th of June. On the 23rd of June I placed several phone calls trying to locate my vehicle and was informed my numerous people that they did not know where my vehicle was and that they did not know where the driver was. They stated that the driver was not answering any of the messages that was left for him and they could not get in touch with him. They kept telling me that they would look into the matter and call me back, but no one ever called me back. I made at least 70 phone calls on the 23rd and the 24th of June.
When I finally got in touch with the dispatcher, she would not give me her name and told me that she was in contact with the driver, but that she herself, did not know exactly where he was. She then further told me that she could not spend any more time on the phone with me because she had other customers. I informed her that I was a customer also, and her reply to me was, "So what". It is now the 26th of June and I still do not have my vehicle nor can I get anyone on the phone anymore.
I am in the military and a single parent. I'm supposed to report to my new duty station next week and I do not have any transportation to transport myself or my children. I cannot afford a rental car for the duration and no one can tell me where my vehicle is or even if I am getting it back. When I asked about the remaining balance on the vehicle delivery and if I could get a discount, a guy named Brian, laughed at me over the phone. I thought that was totally unprofessional and was outraged.
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