My son brought in his 96 honda for an estimate on some body repair work. After getting the written estimate they called and said that it would require a whole lot more in the way of parts. We went in together and determined that the total cost of $1700 was way to much for a car of this age and asked if they could just do a partial job. We were told that the TOTAL price for the partial job would be $900. We had them put this in writing. When we picked up the car they said that the total price was $2300 and that the $900 was just for parts. Hand written on the estimate for $1700 is "Repair and replace parts included at $900"
Considering that we had asked SEVERAL times for a written estimate for the total cost my son and I were amazed. After several minutes of discussion the manager starting singing a song "money for nothing" to see if we would get upset. He is the most unprfessional person I have ever met, and for him this seems to be just business as usual.
I've discussed this with Maaco Customer Relations, but while they agreed that the bill is misleading, they do not have the authority to force the manager to change his misleading billing proceedures. She tried several times to get the bill adjusted, but she didn't get anywhere with the manager because it is a franchise.
0 comments