I took my 1996 Plymouth Voyager Van purchase from Town & Country Chrysler Jeep Inc, on 140th & aurora in Seattle, back to this dealership for repairs and maintenance. This Van has a side ways engine in it that has to be removed to replace the problem. There were know other problems with the van except the water pump was leaking and problem with a bad order, fuel fumes.
I requested the service department to run and check all recalls on this year, make, and model of the van. Per the service report given they did. Two and half weeks later the van starts shutting off on the highway and did not restart. The state patrol took me to work and I called the dealership about the problem. They recommend I have the van tolled in at my expense and I did. They check the van and stated they could not duplicate the problem I described. The diagnosis the problem as the battery. So
I consented to have the battery replaced. I paid for the towing and battery repair costs. One week later the van shuts off on the freeway again. I Repeated the same scenario that I did last time. The van was towed into the dealership. The dealership kept the car for a week only to tell me they could not find the problem. At this point I'm paying a car note for a car that can't be fixed, renting a rental car, paying for towing and additional repair charges.
I explained this to this dealership and they just wanted me and my car problem to go elsewhere. I file a customer complaint with Daimler Chrysler on them. Customer Service called them and recommended I take the van else where. I called the Puget Sound Chrysler dealership and they were reluctant, advise me to take it back to the Town & Country. I contacted the Dodge dealership in Burien Wash, and they did not want to touch it. So for the whole month of 10/00 and 11/00, I trying find a dealership who would find the problem and fix it. Paying another car note, renting a car and mounting car expenses to get the van fixed.
On the week before Xmas, Puget Sound agreed to look at the car, they diagnosis the problem as the catalytic converter. They stated they were able to get the van to duplicate the problem. I agreed to pay the towing and repair of $759.00. I picked the van on Xmas weekend on a Friday evening. After driving on the highway for est. Of 25 minutes the van shuts off again, same problem. I had recently acquired AAA emergency road service and called them to tow the car off the freeway. They could not get to rightly but would within 24 hrs. Standard time a vehicle can be left on the highway. Within 4 hours the state partrol had the van impounded. It costed another $238.00, to get the van back a the whole day Saturday.
I called the dealership and they suggested there must some other problem and were worried that something had cause the catalytic converter to become demaged. It was clear to me I was being giving the roundaround, being lied to and getting ripped off. With the original Repair cost of almost of $1100.00. Two car notes at 389.47 for 10/00 and 11/00, new car repair $759.00 and $238.00. I wanted my money back and to be compensated for these dealership fail to stand behind the workmanship and the misdiagnosis of the problem. They refuse to refund any of my money and offered to do more work on the van for an additional charge.
I stop payment on the last car repair and towing expense. I contacted the Zone Representative of Daimler Chrysler and reported the problem. I have been trying to get in contact with Chris Paypus the store general manager for Town & Country and he will not return my phone calles. I spoke with the Service Department on several occasions and they keep passing the buck onto the sales department.
I've reported the problem to the National Transportation And Safety Adm. They advise me that there several recalls on this particular van for the fuel system and engine problem. This van has been cited for several major defective manufacture components. I told the dealership at this point I wanted out of the van and I wanted them to compensate by helping me get out of the van or give my money spent back.
There best offer has been to charge me a large down payment and to tack the negative equity from this van onto the new car loan. I rejected the offer as totally unacceptable. They take know ownership and out to make the buck.
I called Auto Nation Inc. The owner of the dealership and spoke to a customer representative name Brad and he basically took the same position.in the mean time the van in labeled unfixable, I'm paying a car note, renting a car to go to work, and stuck with this defected product of Chysler's own creation.
I see know other recourse but to take this whole organization to court. If you have any recommedations let me know they would be appreciated.
Stephanie Jenkins
IW-Date: Sat, 20 Jan 14:42: 45 -0800
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