I had an accident in July and could not drive my van back home to Maine for it was not drivable. I did some research online for a reputable auto body shop and found Restivo. All I had to go by was what I read and it sounded great. I spoke with them many times and decided to have them tow my van from the yard to have them repair it.
The insurance adjuster had already been to see it and estimated that it would be repairable and sent me a check for approx. $8,900. Restivo said that they could fix it for that amount and that it would be ready in 29 days. I sent the check to Restivo.
They had it for about two months before I decided to call and find out how they were doing. I had to call more than once to get and answer and the answer they gave was that it should be ready in another couple of weeks. September became October and so I called yet again for an update. Now, they said that they were waiting for a part. They would not tell me which part and so I waited another 3 weeks before calling them.
This time they said it was ready and that the owner would probably deliver it himself because he felt bad that it had taken so long. Christmas came and went and still no van. Just around January a called to find out what the holdup was and they then told me they were waiting for anothr $7,000 from my insurance to cover the overrun.
When I spoke with my insurance agent he told me they had already sent them an extra $4,000 and that an extra $7,000 was totally outrageous.By this time the amount to fix the van is more than I actually paid for it.
After many calls from my insurance agent to Restivo and myself, my insurance is going to total my van and re-imburse me for it's worth, then reclaim it from Restivo. It is now May 14.
If you are even thinking of having them do work for you, think twice, you may never see your vehicle again. This is one of the worst experiences I have ever been through and I am still recovering from injuries incurred in the accident.
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