My husband was involved in an auto accident on 03/20/05. We filed our claim the very next day. It took a few days for the adjuster to come and check out our vehicle. They recommended that I take my vehicle to another repair shop. (Local Dealership) I refused to take it elsewhere and left it @ Crown Paint & Body Shop. Our vehicle was ready in 2 weeks.
It took a month for my vehicle to be released to us by the body shop because Fred Loya/Vision kept lying about when they sent out the check. The check was being mailed from the McAllen office. It took that check 8 days to arrive. The check they sent was not for the whole amount of the estimated repairs, so the repair shop refused to release us our vehicle. I understand they need their monies for the work rendered. Fred Loya/Vision Ins. Employees were very rude to me over and kept giving me the run-around over the phone. They would pretend not to hear us (even if we were using a land phone) If we asked to speak to a supervisor they would transfer our call to another claims rep. Or to a voice mail.
Most of these people acted like uneducated ill mannered individuals who most likley couldn't get hired by a well reputable Company so they settled here. It could also be that Fred Loya/Vision Ins hires just anyone off the street with out proper training to do their dirty work. Well, with the exception of maybe 2 employees. And those 2 were based out of another office other then McAllen or Houston. To this day my vehicle is not totally fixed. They refused a 2nd supplement to damage caused by the accident. Fred Loya/Vision Ins. Was re-embursed by the other person's (who was @ fault for the accident) Insurance.
All I have to say is that I dropped them as my Insurance provider. Other than the injuries my husband sustained in this accident They caused the biggest blow to us when our jobs were threatened because we were unable to get to our places of employment due to the fact that we couldn't drive our vehicle that was ready (and we were making payments on while it sat @ the repair shop awaiting a check from them.) It doesn't matter to them how frustrated you are. All they care about is taking your money when you make a payment and run to their bank with it. But just you try to file a claim and they give you a very difficult time. Good Riddance! Over and done with them for good.
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