» Cars & Transport » Complaint / Review: Westlake Financial - Tells you something diffrent every time you call. #301983

Complaint / Review
Westlake Financial
Tells you something diffrent every time you call

I have been with wfs for a year and five months now and i have nothing but problems with this company. I have paid my payments on time for the first year and then i switched jobs and was going to be a week late with a payment and wanted to let them know that i was going to be a week late and they said that they were going to charge my account a outrageous late fee and that they would take my car from me for being a week late for the first time... Give me a break. I had asked to talk to a supervisor and they acted like they were going to transfrer me and hung up the phone. Very rude!!! I didnt get a chance to call them right back and the next day while i was at work i recieved like 5 or 6 calls from them but they wouldnt say anything when i answered the phone. I called back and finally got it delt with by someone that was very helpful and understanding and i found out that there would just be a 5$ late fee. Well four mnths later i needed to defer a payment due to being on a medical leave and they tried to tell me that i needed to make one more payment and then i would qualify so i did and the very next mnth wich is this month i called to try and defer my payment since i payed one more payment and the person on the phone said oh just pay one more payment and you can next month i got pissed off and hung up the phone. I called back a few days later and talked to a new person and they said that i could defer a payment but i had to pay an extension fee of 65$.. This company will find anyway to get money from you and make your life a living hell. I have been half tempeted to refinance my car from my bank and just make payments to my bank just so i wont have to deal with wfs. I will never get another loan from them or ever reccomend this company to anyone!!!

Offender: Westlake Financial

Country: USA   State: California   City: Los Angeles
Phone: 8006416700

Category: Cars & Transport


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