Back in February of this year I set up a payment and paid two payments that of which I was behind and I then asked to have 2 payments deferred because I had just had a baby and was not working. The rep took down a bunch of financial info and said no problem we can help you out.
Well thinking everything was ok I got a phone call a week later and was told I could not defer a payment. I asked why and got an ear full of crap as usual. I was very frustrated to say the least then I called a week later and explained my situation and got the ok again with the deferred payments.
Well it was now June and I recieve a lovely phone call saying my home will be reposessed because I am 3 months late on payments. I was so upset I gave the rep an earful (in a nice way) and after a week of playing phone tag I finally got everything straightened out. I made a payment and was able to defer a couple of payments. I recently spoke to someone and they assured me that at this point everything was fine, they just have not recieved July's payment yet.
Well, I got a letter in the mail saying that they were going to come to my home next week and do a private sale on it. I don't think they can do this! I am so mad right now. I called a gentleman from the remarketing department and left a message. He is the same person I spoke with earlier this week assuring me everything was ok so I am curious to find out what he has to say about the letter I recieved. I will keep everyone updated.
I'm glad I have support and know that I am not the only one vmf is screwing over.
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