My car was totaled and K&B were handed the responsibility of all the repairs none were suffice. I had Items stolen and after a year their lack of Craftsmen ship has taken a toll.
My insurance company Nationwide considered them a blue ribbon shop (I put no blame on them). This all was an unfortunate event totaling out my car and I put all faith in K & B to fix my 91 mustang back to its original state.
Not only did it take ridding their backs to get the work finished. I had to endure personal epilog on how he was bummed out about an illness in the family. I understand that bad things can disrupt work ethic but this is a business and should be treated as one.
As one might understand my car has had lots of after market upgrades and this was also a distraction to the workers with aggressive offers to " Take it off my hands " to " Swap motors and parts for their cars " I was told that certain employees were acting like buzzards circling my car in the events I could not pay the tab.
The first problems I noticed upon receipt of my vehicle (After Payment) was that some parts not only had not been put in its proper places but they were just thrown into the back seat. A specific part under the hood around the Fram was a newly replaced piece that they did not install popularly. They broke off a bolt and left it exposed. All of the window dressing was missing or broken laying in the back seat. My $200 tack was stolen along with about 20 cd's. My radio no longer function at all. Seats stained with oil and what not.
It has been about a year now and the lack of their work is really showing the roof has cracked open and I am told it is where they did not properly seal their work. The hood is cracking. The hood want shut because the headlights don't match up. The hood was installed wrong had to be adjusted. Missing fog light covers. Also someone stole my alternator and replaced it with a bad one. I found this out after the broke down just 10 miles away from K & B and looking at receipts from the purchase of the one I had put on it did not match the part number or model. The car rattles now and I am sure in time more incompetency will show its self.
I did try talking to him over the phone but all sales were final and I did not want to get into a tug of war over it any longer than necessary. I only write this report not for compensation ($4000) but in hope that someone will get a heads up and take their business somewhere else. If it has done that I am happy. I have deterred many from using them just by showing them my car.