I took my sons 1997 Ford Tarus to get the transmission rebuilt with a master kit. The estimated cost I was given was $1180 and the repair job would take only 2 days. After a total of 9 days go by for the repairs, due to the technician deciding to go deer hunting, I picked up the car and the bill was $1678. They said I needed additional parts, $498 worth, that they did not figure in the estimate. I voiced my frustration with the local dealer and the AAMCO corporate customer service to no avail. They totally blew me off and said thats the way it is. Obviously they need some math training to do correct estimates, learn how to tell the truth up front, and take a class on customer service. It would be interesting to see there customer satisfaction scores.
0 comments