I paid Al Piemonte Chevrolet in East Dundee $1,547 to ruin my engine and $1,749 to fix it. I have been a customer of Al Piemonte for around 20 years. I brought my 2001 Chevy Impala to the service dept. On 2/23 because it was hesitating when shifting st slow speeds. At 50 MPH, it ran fine.
I was told it needed a new catalytic converter and oxygen sensor, which were under warantee. Also, I needed a new head gasket and some other minor repairs because there was an oil leak. I was told the car was ready on 2/25, but they wanted to keep it for an extra day to make sure it was "running right." I picked it up on 2/26 and paid over $1,500.
The sales department offered to trade my car in on a mini van, but the price he quoted was for that day only. I told him that I don't make snap decisons and I left. When I got home I was surprised to see the same mini van on the Piemonte website for $2,000 less.
I was surprised to find the car jerking on the way home. The next day I drove my wife to work, 4 miles from my home. The jerking and knocking grew worse, so I drove directly to Piemonte. From the time I picked it up and drove back, I drove less than 20 miles. I was told the engine wasn't worth saving and I must have "done something".
The sales department now told me it was too bad I didn't take his offer of a trade in because now my car wasn't worth anything. When I asked who's fault that was, he said his business is totally seperate from the repair dept. And they never work together.
The person in repair, told me Piemonte would provide me with a re-built engine, but I had to pay $1,800 in labor to have it put in. If I ruined the engine, why was Piemonte "giving" me another one?
The staff at Piemonte knew that I am totally disabled and my wife and I share the only car we have. They gave me no choice.
Al Piemonte Dundee charged me $1,547 to ruin my car and charged me $1,749 to fix it. Al Piemonte ripped me off.
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