I received a check from my insurance company after hitting a deer. This was in October. The check had to be signed by myself and my lien holder which is Drive Financial Services. However, I never endorsed the check when it was sent in. I called Drive and asked for the address in which to send the check to be endorsed. I enclosed a letter to endorse and send back to the following address.
To make a long story short it is now March and I still have not received the check back.
The check was applied to my account and after numerous phone calls to the company finally in February the payment was reversed. Why should I pay my monthly payment when they had obviously taken my money to repair my car. Which left me with $1700.00 I had to come up with to make my account current. They never admitted to the mistake. I was even sent a letter that they were going to repo my car.
I called the company repeatedly and got a different story everytime. One women said to send in a dispute letter and they the payment would be reversed back to my account.
Another employee said that I sent it to the wrong address. A manager argued with me and said my payments were extremely past due since September. Which I was behind but only $200.00 when I pulled my last statements and examined them closely.
All in all I have been harrassed, lied to and stolen from. I feel that I am in a hopeless situation. I was charged late fees after the insurance money was deducted from my account and told that 50% of the late fees would be deducted. Haven't followed up on that yet but what is the point they probably lied again.
I was told to put my car in the shop and the payment would by forwarded to the repair shop. However, I don't even believe that.
Help.
0 comments