Usacomplaints.com » Cars & Transport » Complaint / Review: Chase Auto Finance - Horrible service and rip off!. #279598

Complaint / Review
Chase Auto Finance
Horrible service and rip off!

I've had financing with Pursuit Auto-Finance for nearly 4 years. I initially set 25,000 bucks money on my automobile with only 4,000 bucks whilst the real mortgage. I've been producing really low funds since that time since I had been students. For the whole 4 years I've created each fee promptly. Never once overdue.in September I'd an extremely severe medical scenario develop my maternity which recommended I'd need to be hospitalized until Dec. I'd named Pursuit instantly and requested for aid. They stated they'd provide me a deferment for 2 weeks. I thought it had been ready up to per month later after I received email that it'd not been through. I'd subsequently called again plus they stated it didnt undergo for whatever reason they might not state. However now it had been put up. Therefore at this time my boy was created and that I was nevertheless no longer working since he was really ill in NICU barely surviving. And so I was only one month behind at that time. And so I thought I'd be okay with another month aid. Then I acquired another statement stating I had been a few months late. They nevertheless hadn't utilized the deferment. Our boy had died in November. I had been still making funds after I might but I had been not promptly. I called again they stated easily visit the financial institution and create a cost that it'd be deferment again. I instantly visited the bank and named again while I had been there having a consultant in the lender. I created the cost, they stated it'd consider one business-day to publish after which the deferment could be essentially. Today starting of January I discover that my vehicle is in selections. Easily dont spend $3200 today it'll be reclaimed. I can't get one to assist me since today it's in selections plus they don't care. And so I subsequently spoke to some Jones who stated that easily will pay a great quantity since I will make funds. That they aren't assume to complete but since my mortgage is significantly less than 4000 they are able to get it done. And so I offered them $1500 cost that we really didn't have I've a household also. Then he stated I'd need to spend 466.00 every month about the 29th of the month. I had been to contact him straight to create that agreement and anything could be okay and my vehicle wouldn't be reclaimed. So then I obtain a notice stating that I'd have the ability to obtain a decreased quantity on my mortgage easily spend entirely today. And so I named nowadays (2/20/07), since jones explained I'd not have the ability to have it decreased since my vehicle may be worth significantly more than the mortgage. Thus then i speak with the assistant who subsequently informs me she'll direct me to jones or another person who's accessible first. I didnt actually request jones she stated his title in my experience. Therefore she directs me to jeanie at telephone number 602-221-3826. She suggests there's no offer within the pc that I ought to not need my car at this time. I had been so annoyed and so I got defensive she stated there's no records or jones within the program. And so I request to speak with supervisor. She said Griffin is his title. Therefore he gets about the telephone shouting and being so disrespectful like I'm therefore wrong and silly. He actually explained after I questioned easily might speak that i couldnt "You've nothing to express". I said yes I really do. He repeated to inform me that" you don't have something to express". He also explained they previously attempted to reposess my vehicle however they couldnt reach it. He then said I'm being absurd which he's "walking right to the foreclosure division to get my vehicle at this time". He then said I've 48-hours to pay for $1900 bucks. Then I questioned him his title and he wouldnt tell me in the beginning he explained you're not likely to perform this administration hierarchy game with me. He then ultimately explained his name is greg. I stated nicely the woman explained it had been griffin. He explained no my lastname is grittman. He then put on me. And so I called back the amount that I'd for jones and also the woman delivered me back again to grittman stating he's the consultant on my bill today. When it visited him he was all good tome stating that there's an email within the program that i spoke to somebody called perrie. Perhaps it had been jones perrie or viseaversa who understands. But that I'd to cope with jeannie today since he cant provide me to perrie since he didnt determine herself on my acct. That will be not right easily spoke to him to help make the offer. Thus they put up the funds for that precise quantity I'd before and didnt actually apologize in my experience or something. I do want to understand who his superior is and that I need him dismissed instantly. He shouldn't be dealing with people. I'm a mom, a spouse, a nurse, along with a individual and that I need value. He'd no to consult with me in this method. I really hope it had been documented thus everybody may understand how he talked in my experience. Base enjoy it shouldnt actually be this case when they might have set the deferment through at first. I'm extremely annoyed and certainly will NEVER WORK WITH PURSUIT AGAIN IN MY ENTIRE LIFE, and trust me after I claim no body that I understand is going to do business along with you both.


Offender: Chase Auto Finance

Country: USA   State: Illinois   City: Elk Grove Village
Site:

Category: Cars & Transport

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