Usacomplaints.com » Business & Finance » Complaint / Review: Wells Fargo Home Mortgage - Does not want to help, just wants your house!. #211269

Complaint / Review
Wells Fargo Home Mortgage
Does not want to help, just wants your house!

Our mortgage continues to be with Wells Fargo for 3 years and that I haven't had any issues until lately. My spouse possesses their own company and as a result of handful of poor weeks, and also the reality we simply had an infant, we got behind 30 days on our cost in November.

I had been delivered anything within the email by Wells Fargo informing me that I've choices and they are below to assist me. After I named the telephone number to discover more, they explained that I might be eligible for the Mortgage Modification Plan that'll let me place the outstanding month at the conclusion of my mortgage. They explained the paperwork I had a need to publish to determine easily be eligible for the program.

I got everything together and sent it around. After I called back 4 nights later, they explained they received the fax also it might get roughly two to a month to discover easily might be eligible for the program and also to call-back in three times to determine where these were at. I particularly requested them about my cost in November plus they explained to put on off producing any funds till I discover easily have now been authorized for the program.

I called back three times later and spoke to somebody various (you never reach keep in touch with the exact same individual) plus they explained that I needed to send even more info plus they explained particularly what I needed. It got me a couple of days to obtain these details together and that I sent it around.

After I called them two nights later to discover when they received the fax, they stated they'd and that I must simply wait till I hear from their website. I called back per week later plus they explained that there is even more info they required before they might evaluate it. I subsequently got that info together and sent it.

I again called back three times later to determine when they received the fax, plus they explained they did. About fourteen days later, I received a notice from their store declaring that my demand have been refused. I named them to discover why it had been refused and that I was informed that it had been since I did not send the info they required. I told them particularly after I sent it and who I spoke to who explained they received the fax. They stated they do not understand what occurred however they did not have it and also the situation continues to be shut.

Then they explained that I really could re submit anything and try again.By this time around it had been geeting near to my Jan cost plus they stated to not spend something till I hear from their website. I then re-sent anything. I called back in regards to a week later plus they explained they received the fax. Then they explained that there is extra information they required. Well it got me in regards to a week to obtain these details together and that I sent it.

I called back three times later plus they explained they received the fax plus they might evaluate the situation also it might consider 2 to four weeks. About fourteen days later, I again got a notice stating that my demand continues to be refused. I once more named and questioned why it'd been refused. They stated since I did not send the info they required. At the moment I requested to talk to a boss.

I informed her exactly what have been happening which I had been discouraged since I did so anything they questioned me to and that I keep receiving inconsistent info in the lots of people I speak with. She was really rude and essentially stated I'd need to try again to publish anything and begin the procedure once again. I requested it I really could keep in touch with one individual every time I named and so I would not get inconsistent info and he or she explained no.

I then re-sent anything one again. After I called back two nights later I had been informed they received the fax and call-back in a couple of days to discover the standing of my situation. I simply called back today and that I was informed they were supported four to six months in paperwork and my situation is resting there till it's given to somebody. I had been subsequently advised to simply maintaining calling back every couple of days to confirm the position. I called back about five mintues later simply to observe what another person might inform me, which woman stated that I ought to re-fax all of the info again therefore it could be reopened.

I truly feel like they're providing me the runaround and simply keep keeping me off to allow them to foreclose on my home. I've never noticed a company so disorganized and unhelpful. They behave like this really is a choice, however, you never get everywhere to discover what's happening. I truly believe the workers within the missing Lawsuit Division possibly do not know what they're performing or they simply enjoy stupid to allow them to maintain you down before you get so behind that you simply need to foreclose.

I'm currently four weeks behind on my cost simply because they have explained to not create any funds. Additionally they explained that I can not create partial funds and that I can only just spend after I possess the entire quantity.

I've never been so discouraged in my own life. I can not let you know the various hours that I've allocated to the telephone on-hold to try and get this to right. I've been looking to get this resolved because the end-of December and below it's March and that I am back at square one.

I can not counsel you enough, do not get associated with the corporation, it's a headache!


Offender: Wells Fargo Home Mortgage

Country: USA   State: South Carolina   City: Fort Mill
Address: 3476 Stateview Blvd
Phone: 8772168448

Category: Business & Finance

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