Our vehicle was totaled and also the SPACE insurance didn't protect the entire quantity of the mortgage. Santander decreased my monthly obligations to "assist me out". The brand new quantity due was $193.01 per month. I obtained a notice from their store declaring easily created the cost from September and every month afterwards I'd be present on my consideration and my mortgage could be reduced in 2013. Because I'm making funds on the vehicle I actually donot possess, I had been spending significantly more than that which was needed of me. My partner and that I started getting calls our consideration was overdue. I named them twice to describe that their documents were incorrect and there is no means we were behind since I have have been spending more monthly than what I had been necessary to spend. They place the notice in my own consideration but nonetheless kept calling. I continued to create my funds. I attempted to sign in to my online bill together yesterday and discovered it disabled. I named them-and they explained my consideration was over 100 times overdue and was "charged-off". I really could not think this since I have have created an overall total of $2500 of funds since September and just required to pay for $1158. I had been discouraged since their consultant explained there is nothing he might do and may not describe why we were behind after I had clearly overpaid. My spouse has named every single day this a week ago to try and reach keep in touch with somebody who may clarify why we're behind whenever we have overpaid. No supervisors remain, they're usually in conferences, and also the consultant informs him they cannot look-back into our documents to inform us why. They're really rude to him when he calls. What option do we've as customers? It would appear that they're those taking my cash and stating we're behind... Today my consideration is in selection. Please SUPPORT!
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