I submitted a payment for Dec which cleared my bank on Dec 6. I submitted payment for Jan and Feb on Jan 2 which cleared the bank. They sent a statement stating that I owed late fees because they had never received the Dec payment and when I said there was a canceled check with their stamp on it they said they required a copy of my bank statement which shows that it cleared the bank.
My bank does not give out account information and the customer service department stated that the issue would never be resolved because that was their policy. They refused to let me speak to a supervisor stating that they were at a meeting and it was a 24-48 hour wait for a supervisor. They refused to give the name of a person I could speak with to resolve the issue.
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