Usacomplaints.com » Business & Finance » Complaint / Review: Indy Mac Federal Bank - Indy Mac Bank, Indy Mac Bank fraud. #458475

Complaint / Review
Indy Mac Federal Bank
Indy Mac Bank, Indy Mac Bank fraud

Since August, my mortgage company with Indy Mac Bank has been taking up to 15 or more days's to report my payment. This is a failed bank, and the 1st bank to fail. Their practice of receiving payments in a timely fashion is a way they are now racking up finance charges. My Bank, Reliant Bank, can not electronically send them payments, and they have refused to resolve the problem. Their lack of customer service has caused me more than 30 phone calls, and each person has refused to send me to a higher supervisor. They refuse to resolve the problem, and insist that I must pay them directly, causing me to pay fee / process payment of $5 to $30.

I have had a series of incorrect information, from wrong routing numbers and addresses, wrong fax numbers, and have told me there I could not speak to the credit resolution department. They have refused to tell me what the problems are, and how to fix the problem, and insist that I pay their fees over the phone or else receive a late payment. They are refusing my money from my bank, when they are given the proper account number, and causing even more delays in payment. They have not once sent me letters saying they can not process my payment, and when I call to dispute the late charges say there is nothing I can do about it.

I have never been late, had any problems with my mortgage payments until the bank failed.
This reporting process, and delay in posting my payments for 15 day's has caused credit report problems, finance charges, and their refusal to help resolve the issue or letting me speak to a supervisor who can tell me the problem has caused me a lot of financial problems.
I have gone to the banking side of the business, and they finally put me in touch with credit resolution department, after 3 months of asking.

The only one benefiting in this is Indy Mac Bank, which can hold onto my money, and rack up other charges.
I am certain that I am not the only person that is having the issue, and would like to know who can help to resolve this. I can not refinance my mortgage at this time because of their reporting.


Offender: Indy Mac Federal Bank

Country: USA   State: California   City: Pasadena
Address: 888 East Walnut Street
Phone: 8006692300

Category: Business & Finance

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