Geico does not communicate with policyholders effectively. They also do not live up to what they say they will do. I was told that I had a maximum 30 days for use of a rental car, which was great since I was in the middle of a major move and working with but one arm. After about a week, my vehicle was totalled out, which cancelled my rental vehicle, and was not notified by Geico of such action. I was told this by the rental agency a week after this action. They were not acting humanly, as their commercials lead you to believe they do. I ended up keeping the vehicle for the month and a bit longer as I was not able to secure another vehicle in the short time they allowed me.
When I finally did get another vehicle, which i am extremely pleased with, Geico lead me to believe that my lienholder was paid or being paid off in full. I drove off the lot in my new vehicle. Roughly two weeks after that, I was told by Geico that they would only pay a portion of the claim and I was responsible for the remainder (it was at this point I found out about my lack of GAP insurance). They also said they needed a power of atty form from me to transfer the title of the old vehicle into their name.
In the meantime, my lienholder is not being paid and the interest/late fees mount up. This whole ordeal has taken way too much of my vacation time away from me and I was even told from the dealership that I would have to return the car if this wasn't cleared up soon! I don't blame the dealership or my lienholder for this debacle, I totally blame GEICO! I am thinking of filing a lawsuit over this. Do I have a legitimate gripe?
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