Subject: 2000 Ford Ranger Supercab 4X4 Off-Road Pick Up Truck
Current Mileage: 56,000 miles
Vehicle Id #:
Buyer: John
Dealership Purchased From: Stoneham Ford
Dealership Address: 185 Main St.
Stoneham, Ma. 02180
(781) 438.0490
Dealership Contact: Mark Melkonian
Incident:
In July I decided to purchase another new Ford Ranger for my previous 1993 Ranger had served me well over the past 7 years. I bought a brand new Ford Ranger Supercab 4X4 with the off-road package for $19,200.00 from the sales person Mike Tucker.
One month later I noticed that when traveling over 50 mph a loud ringing noise would appear from the middle of the cab. The truck was returned to Stoneham Ford and Joe the main mechanic suggested to drive the vehicle for ~2,500 miles because sometimes these things happen.
Returned again after driving over the suggested amount and was told that this is a problem and Ford has not addressed. This is what the dealership also deemed as normal operating sound. I was very disappointed and returned yet again to speak with the manager Pete Carroll. Stoneham Ford took the truck in and wound up replacing the transfer case. I picked up the truck and started to drive home when all of a sudden the noise appeared just like it had before.
Took another trip to the dealership (late for work = lost money) and stated my problem (again)
Stoneham Ford set up an appointment for me to return back to the dealership (more wasted time and lost wages) to have the vehicle checked out.
Stoneham Ford replaced the transfer case for a second time and the result was the same.
At this point I contacted Ford Headquarters and spoke to a representative, she called Stoneham Ford and spoke with the manager Mark Melkonian. Stoneham Ford asked that I bring the vehicle in AGAIN and take one of the mechanics for a test ride. This was done, the noise was again identified, and I was told that all of the Ford Rangers make this loud, irritating noise and nothing can be done about it. The vehicle's warranty has expired (over the 36,000 mile warranty) and for a truck that just recently became two years the problem list is huge.
I asked Peter Carroll if I could trade the vehicle in at a reasonably price and he never responded.
Presently, the vehicle is in the shop because the Leaf Springs let go on September 18th. I can not and will not sell the truck privately, not only because of the loud ringing noise but the truck is an absolute LEMON! I would not want any person to go through what I have over the past two years.
Ford has forgotten me as soon as the 36,000 mile figure appeared on the odometer. What do I do know?
The truck has been brought back to Stoneham Ford about 10 times and each time their customer service worsens (if that is possible). I am a quality engineer and have asked Ford Headquarters for documentation on the 2000 Ford Ranger (FMEA, DOE, etc) and my request was not received well.
The following items have been replaced or have performed poorly:
Item: Solution:
Supercab Windows After bringing to the dealership three times they finally replaced the
Windows. The exterior rubber gaskets delaminated and all of the black coating peeled off.
Ball joints Replaced with only 45,000 miles on the vehicle
Rear Springs Replaced, rusted, ~50K miles on vehicle
Leaf Springs Occurred 9/18, truck in shop at the present time (cost will be ~$400)
Brakes Replaced twice
Driver's Seat Returned three times for same problem, loud squeaking noise-exists
Passenger Door Handle rattles since day one-Ford wants $800.00 to replace entire door
Arm Rest Inside arm rest notch snapped off
Front Axle Front axle constantly whistles Stoneham Ford denies this
A/C Chirping When engaged the A/C chirps while cycling Dealer all do this
Serpentine Belt Have replaced the belt twice
Squealing Noise When the engine is started on a cool, moist day the engine/belts whine
Tire recall Only replaced the four Firestone recalled tires/spare was not changed
John
Revere, Massachusetts
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