We booked a car rental through Orbitz based on price. We selected a car, including all taxes and fees, at a certain price, and this total was confirmed in our confirmation email from Orbitz. As it turns out, lower down in the email, there was a different price, $100 more, of the amount due at "pickup" at the rental counter. We didn't catch this small detail, and were held responsible for the extra $100, a 30% increase over what we expected to pay. Given that taxes and fees were included in the original quoted price, we were baffled by the extra charge - and no one at Orbitz could explain it. Further, Orbitz customer service was extremely unhelpful, and unwilling to fix their mistake.
We travel frequently, and will NEVER use Orbitz again.
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