This company is so uncustomer oriented. I have made multiple payments on this accounts within months on numerous times. There was 2 major disasters in the area by hurricanes. I continue to contact the company until February, the next year. I never did receive a response. All they were stuck on was that they have my account. After that, I sent another letter. I did not get a response from any of the letters.
I began after that disaster making multiple payments for some months. I was paying in all the payments more than the amount, I paid the next dollar amount. This should have brought credit to my account. Why would I pay more than I should on an account for your extreme profit? I had a hard time for a minute and still was making efforts toward the payment. They sent a charge off. I sent more certified letters. They was contacted by representation, out of all the certified letters, they are stating they only receive 1 and that was the last one.
They claiming on a $10445 loan of 14.99APR, I still owe over $2200. I have paid in the range of $13000 on this account. I added the late fees. How will I have late payments, if you get multiple months paid in advance and on time payments. They charged the account off and still charging accrued interest.
I sent letters of dispute. They whole thing is this is what you owe and this is the accrued interest. They are the worst business people I have ever done business. If I ever get the opportunity to bless a business in fairness, they were be in the scum bag recognition. That is what they are to consumers. Their business practice is ridiculous.
If you care not about your customers, you will lose more than closing down one department but more. This is an add to the thousands plus on here, that have had this problem with this company. They are below an F for customer svc. They need special attention from the Federal Regulators. E-mail me if u have the same concern of this company.
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