In 2005 I had taken my 97 ford f-250 Diesel into Kellers for service. Stephen (not Steve Edison) was my service writer, and called me to authorize the work for around $600. Soon after I had the same problem and took my truck in again. Stephen never called, except to tell me that my truck was done, only to arrive and find that I owed another $800.
In late February my truck was not running right again, so I took in back. After asking that they call me to get my approval for any more service, again the only call I got was to tell me that the service was done, this time to find a $3000 bill. I advised Stephen that I would not immediately be able to pay, and he said that I could make payments as I was able. Through my financial struggles, I managed to get them $250 at least every three months. My personal and professional life were very hectic, and occasionally the payment slipped my mind, or I was just not able. On average I paid $65 per month since the service.
On December 14th, I attempted to use my Debit card and was declined, even though I knew I had enough funds. I went home only to find that without my approval or knowledge that Kellers had charged my card five times in a row for $250. This drained all of my savings, and overdraft line of credit, and left me with $26,1 week before Christmas. I immediately called and reported my card as missing, as I felt this was my only recourse.
I contacted Steve Edison by phone and asked why this happened, his reply was that he had waited long enough for me to pay the bill, and felt that I was "screwing him around", and refused to refund the charges. I tried to reason with him, and he did not care that he took my house payment, the food off my table, and any money I had for Christmas for my family and my 5 year old daughter.
Thank you for your help!
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