I purchased my 2005 ford exp from West Lake, I paid $500.00 for 3 years, one day I made a partial payment and owed $120.00 then it was christmas time I heard my truck being hitched up I came out and called west lake like they are towing my truck??? The man said you have a $144.00 balance that carryied over! I said well heck let me pay it the repo man is outside, he took my payment and i said well the tow man is still here can you tell him to leave my truck? He said no we will stop him before he transfers your truck. Which they did not! So I called west lake again like hello, where is my truck??? He said ok with fees, tow, and now you have to pay one payment $495.00 plus late charge plus the police release it will be $1,000.00 to let you know the truck is I am like what? Ok whatever ok, I need my truck, so I said ok I have my debt card ready, the guy said OH NO only your assigned account rep can take the payment he will contact you today! Never happend so i called like on record 2-3 times a day everyone said to me the same thing I am like where is this guy its going on 4 days? And now i have to pay storage fees. It took a week and half for him to call me back saying hello, Mrs Morris I wanted to take tha payment from you sorry i was out for a while, I was so pissed i said well i went and put down $3,500.00 on another car and its christmas how can you tak so long to simply take a payment??? When i am behind you guys call me like i am a criminal now you guys cant seem to take the payment and let my truck endure storage cost? Really!
He said he was sorry i said by the way i put $3,500. Down on this truck at 144k miles it was not running goood when bought it i had a recorded call from west lake saying that the dealership listed and charged me for things that were not on the truck like 2nd row a/c and the truck being a xlt which it was not and a c/d player and rack on bottom which it did not have and they tell me oh the dealership has to correct this but you guys funded the loan without the corrections! Wow i was so upset 3 years you take my truck and do not take my $1,000.00 payment! Wow I am so upset i hope to find a attorney to go after your company!
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