This is second bout with Ford & their "Lack of Customer Care". This is the 2nd vehicle that has had a slip-shot paint job. This is the 2nd time I'm going for the lemon law... You'd think I'd learn, but this time I truly have!
1.17 things wrong with my $30,000.00 2002 Mustang GT Premium convertible
2.4 calls to Ford Customer Assistance Center in 21 days... No return calls
3. Take vehicle in to dealership for repairs... Comes back worse
4. E-mailed CEO of Ford Mr. W.C. Ford, referred to Special Liaison Laurie
5.5 calls to Ford Executive Offices Special Liaison Laurie in 18 daysno return call
6. E-mailed CEO of Ford Mr. W.C. Ford telling him that it's obvious that even the corporate office is unconcerned with Ford's customers because I can't get anyone from Ford to return my calls
7. The next day Special Liaison Laurie calls me back
8. Talk to General Manager of dealership; told that Ford will not repairs any further paint damage, it's being flagged in the computer for no authorization... It is consumer acceptable
9. No calls back from the dealership or Ford in regard to my concerns
10. My cars paint problem is also present on other Mustangs... Way to go Dearborn Plant... Now that's consistent lack of quality
11. After 23 days North Star Ford calls and tells me my car is done and can be picked up
12. Pick up my carit's not fixed. I am verbally abused by the Assistant Service Manager, Chad Schober. I am verbally abused by the General Manager, Brian Gilchrist.
13. I am told I have no warranty. I am told told I have no paint warranty. I am told that I am to never come back or the police will be called.
Call & ask themit's all true!!! 727-3673
America's icon, the Mustang convertible, and my dream car... Ford has turned it into a nightmare. My 3 years or 36,000 mile Bumper to Bumper warranty is a lie!
At Ford, once again, they've shown that "QUALITY IS JOB 0". And that the customer can expect less that perfect slip-shot vehicles that cost a small fortune.
THIS TIME I WANT MY MONEY BACK!!! $33,109.91.. I've only had the car for 3 months with 2,000 miles on it.
MSRP vehicle cost... 30,085.00
WI tax... 1,654.68
Tire rebalance... 32.70
2 wider rear tires... 408.85
Bullitt accessories... 155.00
K&N FIPK (air filter)... 209.41
Misc. Ford accessories... 234.34
Picket & documentation expenses. 329.93
: total...$33,109.91
Plus any costs I may incur to collect what is owed to me.
KIRSTEN
SUPERIOR, Wisconsin
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