Complaint / Review
Parts Train
Low price Guarantee or Price Match

The company offers a low price guarantee match or beat on their website and gives all the details to qualify.

However, after you place your order they then send you an order summary stating in order to qualify for the low price guarantee you must have placed an order by phone with a direct sales representative.

This qualifier (after your order) disqualifies the online order just placed on their website.

This information should be available on their website as part of the criteria to qualify, but it is not.

I had no way to know that the order had to be placed by phone until after the order confirmation was given.

Also, along with the confirmation is a disclaimer that once your order confirmation is given, it can't be canceled.