In March of We had our 2000 Dodge Caravan fixed with transmission at Cottman in Camphill, PA. At that time, we had a gear-shifting problem and Cottman people charged us $ 2200 for rebuilding the transmission. It was a huge payment, but with the manager's recommendation, we even purchased a 2-year warranty to get a relief.
With 6 months left till the warranty expiration, we now got exactly the same gear-shift problem. Since Cottman is now under the name of Aamco after the merge, we first checked through phone call to see if there is no difference about the warranty. And they said there's no difference.
I talked to the manager on Saturday morning (10-6) and he said I need to bring the car immediately because if I don't, it might affect the warranty. Since I did not have anybody to give me a ride back to my home, I explained my situation and said I was not going to drive my car. Monday was a holiday (10-8), it was Tuesday morning that my husband and I took our Dodge to AAmco.
We took the car Tuesday morning, and Aamco people had us wait almost a whole week to inspect our van. They gave us a call next Monday (10-15) and told they cannot keep the warranty duty because we worsened the transmission condition by not bringing the car IMMEDIATELY and they need to charge $1600 after $700 discount. We couldn't believe our ears. They blamed us because they did not keep their warranty responsibility. Doesn't this sound like small children who behave ugly blaming others when they don't want to keep their promises. We were fumed!
We just asked for help from our families and friends for several days. While we were looking for legal advices for several days, Camp Hill Aamco owner Joe called us and said he could give us $500 discount more, which we still can't accept.
Last week, we reported this to Cottman customer sesrvice center and the service center lady gave us a call today, saying that she cannot help us becuase the Camphill Aamco owner kept mentioning about not bringing the car IMMEDIATELY. She said we'd better fight ourselves.
Now our van is still parked in Aamco for almost a month and my mobility is perilized because of this company's misconduct. If you look into the Internet, you'll easily find humangous amount of complaints piled against Aamco. You'll even see independent Aamco complaint web pages.
We're seriously thinking about legal actions. I know it takes time and efforts, but I'd better fight for my right instead of dumping my money to a robber.
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