I bought a whirlpool washing machine for $1200 six years ago. I also bought an extended warranty covering the machine for five years. I have had nothing but trouble out of the machine the entire time I have had it. Every six months to a year the machine had to be fixed due to a defect in the design. The machine allowed lint from clothes to get into the motor and burn the motor up. Every time this happened the extended warranty fixed the machine. Now the warranty is out on the machine and whirlpool refuses to take care of the situation. I paid whirlpool $1200.00 for a machine thinking that I was buying a high quality product that would last 12 to 15 years. Whirlpool insist that because it is not within their specified warranty period they have no legal obligation to me. I am a single mother of three children and a full time nursing student. I do not have the funds to replace the unit at this time. I have been placed in a very difficult situaiton and all whirlpool cares about is their legal obligation to me. They have acknowledged that the problem is in their design but will not take care of me, their customer. I also bought a dishwasher from them that the electronic panel went out on the first year and a dryer that the motor burned up in after I had it for 15 months. Both of those items were still covered by the warranties but I am very upset to have had the problems in the first place. I paid more money for whirlpool products than i would have else where thinking I was buying quality and customer service. I was mistaken in both of my assumptions. I will never buy a whirlpool product again and I advise anyone looking for high quality and loyal customer servic from a company they can depend on to avoid whirlpool at all cost. Ms. Pittman, Texas
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