I purchased 2 Suzukis at the end of May. One was purchased in my husbands name and 1 was purchased in my name. I mailed the first payment in June. They claimed my payment was late—It was $49.00. That is crazy. My husband recieved a phone call on August 6. That we owed a late fee for both accounts. I called them immediately and was very apologenic assuming that maybe it was my fault that they recieved it 1 day late (now that I think about it I am convinced that it was not my fault) but I paid the late fee and apolized again.
When I was ending my conversation with the representative I doubled checked with her that I was paid up and clear until my next statement was recieved. She assured me that I was caught up and clear that my next payment was $49.00 and was due the 26th of August. I recieved my statement in the mail around the 8th of August. I immediately wrote 2 checks out for both accounts and put them directly in the mail the next day.
I am now recieving phone calls that I owe a late payment and finance charges and everything else they can pin on me. I immediately called them and spoke with a woman that I was not to friendly with. After not getting anything resolved from her I hung up the phone and pulled my bank account information up so that when I returned the call I had everything I needed to stand my case.
So I return the call for the second time (on Sept. 10). This time I spoke with a different representative and he was not helpful at all. I explained to him about the previous call and the the call on August 6 where i was cleared of all charges. He then at the time was still determined that I owed this fee. I then asked to speak with a supervisor which was NEVER placed on the phone. I even told them to pull the last phone call from August 6 which he refused to do. Every conversation is suppose to be recorded and I wanted that conversation pulled. At the end of the conversation of NOT getting anywhere I was in tears. I know that I was correct but yet they were determined they were correct. This is my credit they are messing with and I am very upset over the whole situation.
I feel as though they have found a sucker and they are sticking it to me. I just want every one aware of the crap we have been put through since our first payment!
I mailed my payments ahead of time and they are only going to Baltimore which is about 1 hour away from where I reside... Why they are supposelyt showing up late I will never understand!
This is the worst company EVER to do business with!
For example I was late on my Discover card - I contacted them and they recredited me the late fee. That I do owe up to... I try to keep the excellent credit that I have... Or had until I got with this company!
Please if you are purchasing an ATV or ANYTHING from Suzuki please finance it through your bank... It will save so much hassle for you!
Thank you for your time.
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