I called Flatiron to make an advance pmnt for two months (July Aug) and I told them to make the payments on my personal Visa. They took the info and said that was fine and I was set for the next two car pmnts. When the July pmnt was suppose to be made I checked my personal bank account and noticed I was 388$ overdrawn because Flatiron had taken the money from checking account instead of my Visa (which is not a debt card a regular visa having nothing to do with my bank).
I called Flatiron and told them what had happened. The first customer service person I talked with said it was impossible that the money was taken from my checking account because they had no access to my personal banking information and therefore I must have given them my checking account info. I had the man read me back the exact info I had previously given them on where to take the money from and he read me back my personal visa card number. I tried to explain to him that was not my visa dept card it was my regular visa number and he kept telling me I was wrong.
So I ended up talking to Judy who was a supervisor. She read me back the exact numbers to my regular visa and insisted I was wrong. She kept telling me there was no way the money came out of my checking account because they have no access to that info. Finally I convinced her do to a three way phone call with my bank to prove to her the money came out of my checking account and not my Visa.
Once we were on the phone with my bank and they did indeed tell her they money came out of my bank account she then told me that was really no proof the money came from my checking account. I thought this woman must be losing her mind!!!
I then had to go to my bank fax them the information and when I called them later they didn't seem to have gotten the fax because I was not specific enough with the fax number.
Finally almost a week later I re-faxed the information from my bank again which they received this time and they called me back in 30 minutes to tell me they researched what I had given them and would not be refunding the 100$ in bounced check fees because I told them to take the money out of my checking account and not off of my Visa.
I asked to speak to Judy the original supervisor and they told me that Judy was the one who told them not to pay anything because I made the mistake and not them. So basically I am some stupid idiot who can't remember what they hell I told them to do. I am so mad that they can get away with just flat out lying about everything.
Now they want to take my car away because I can't afford to get myself out of a 388$ overdraft and make two car payments when I am not the one who did anything wrong. How can they get away with this! I suppose they can just say and do what ever the hell they want to and we just have to take it up the butt!!!
Rox
Reno, Nevada
U.S.A.
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