I purchased a solution in March for July 24 journey on AeroMexico. Upon birth towards the airport, I had been informed that my ticket have been ended from the company on June 2 because of my disappointment to cover the solution. The broker explained that there is nothing she might do and that I needed to go up using the company. After I purchased my one-way solution, I'd also purchased a round-trip ticket for my spouse, which hadn't been ended. Neither among us visited, and also the next day we visited protest using the travel broker, who after some study with SABRE, that will be the machine he used-to guide my solution as well as the program utilized by Aeromexico, unearthed that the solution have been ended on June 24, in the Oaxaca airport, from the flight agent which the access concerning the August 2 termination have been created on June 24, in the Oaxaca airport. Therefore, the flight reacommodated us, and also the following journey left us stuck to get a evening in Atlanta without any free resort that was guaranteed to us from the Aeromexico broker in Mexico town. I've been battling using the airlines customer support for just two weeks today to acquire some payment for what I endured consequently of the broker laying in my experience and never allowing me journey on my ticketed day. I'll not quit though I obtain the sensation they hang-up on me purposely plus they have now been overlooking my emails because the starting og my problem procedure. After I get my free solution from their store, I'll NEVER make use of this flight again. Aeromexico has got the toughest customer support I've actually experienced
Beware
Katherine Bautista,
[email protected].
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