I rented an RV from Stoltzfus in June to take my family to Canada.
Upon inspection of the vehicle I noticed some faults and they were noted, ripped driver seat, loose table and a few other very minor imperfections.
Our trip was great and we returned the rv early and awaited the inspection and our refund of deposit $800.00.
I called for 2 weeks and they said it had not be checked in yet because of how busy they were, I understood and continued to wait.
1 Month later I recieved a letter in the mail with a breakdown of charges.
First off I paid for mileage up front and did not exceed what I paid and was due a $40 refund for this. So now we are at $840.00.
The breakdown of charges of supposed damage were a dent in the rear trim, broken shower curtain and broken seat.
Now let me explain if you have never ridden in an rv that the front is comfy but the rear living space will shake your fillings loose. During our trip the table literally ripped off the wall (there were multiple holes there so it had happened before), the shower curtain was a hard plastic divider and it to fell during the trip. As for the seat damage I have no idea what they were talking about.
As a builder by trade I seen the carnage from the journey and notified Stoltzfus the day after I dropped the thing off and told them they need a couple of screws and everything would be fine.
My salesman (Scott Vinot) understood and said it was a almost certain occurence that these things happen.
Satisfied I said ok when can I expect my refund, to which he replied "we'll check it in in a few days and the money will transferred to your account".
So after recieving this breakdown charges for "damages" I was outraged the total damage bill was. Can you guess...$840.00!
Now I'm no math scholar but screws are pretty cheap.
After looking over the bill I called to question the damages and was shifted to at least 5 people and then was told the person I neede to talk to was not in and to call back tomorrow.
I did and asked if I could come and see the damages for myself to which they replied sorry it has already been fixed! If they have been so busy with the other rv's how is it they found time to fix this one?
I was told that the damages far exceeded the 840 nad I was lucky tthey didn't charge more! Now here I am out almost a grand after vacation when I could most certainly use that money now.
Just a warning to other consumers Stoltzfus is shady and underhanded and will never recieve any of my business again.
They really don't know what they did by screwing me.
I sit on council and many commitees and also run a construction business.
I have lots of contacts and people value my opinion.
My opinion stay away from Stoltzfus!
Thanks for listening and I hope this helps someone.
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