This is the email I tried to send to their website but it turned out to be a private email address:
This letter is being sent in order to advise you that your company is defrauding me in regards to a vehicle I purchased at your Springdale, Arkansas lot. I purchased the car in May. I was allowed to drive off the lot without a gas cap (of which was promised to me the next day in a verbal agreement with the salesman). When I could not reach this salesman to retrieve the gas cap I went into the sales office and was treated with extreme rudeness by the employees there. When I demanded to see the salesman that sold me the car I was informed that he really doesnt work here, and there was no way I could reach him to find out why I was not given the gas cap as promised. When I demanded to see the manager of the lot I was rudely told that I was to leave the office and call him to make an appointment to see if he would even consider seeing me. All I was asking at the time was to be reimbursed for the gas cap I was forced to purchase. Your employees threatened to call the police on me if I did not leave. Then I became angry.
Approximately three weeks after I bought the car the transmission started slipping. I called the dealership about this problem and was told that they do not handle any of this type of problem. The girl behind the counter just chuckled and wrote down a phone number for me to call for an estimate. I called the number she gave me and was told that they do not do transmission work. So I returned to the dealership. This time the same girl gave me the name of a transmission repair place but said she did not have a phone number for him. I looked the place up in the phone book and gave them a call. No one there could speak English. So once again I returned to your dealership. The very same girl giggled and said that they could only speak Spanish and that she could give me his (the only one that could speak English) cell phone number. Today I as I left work the transmission lost all the gears and I was forced to pull off the road (heavy rush hour traffic of course) until II could get some gear to move, I am a 58 year old woman and do not feel safe in a vehicle that stops while I am in traffic. Now here it is, three months after my purchase of one of your quality vehicles and I am told by your transmission shop that the car needs a new transmission. I will probably now lose days from work to have the work done on the car (which I cannot afford) but have been told by your employees that they will get in touch with me when they make a decision as to whether they will have it fixed.
I would very much appreciate it if you could tell me what kind of customer service is this? I have seen your television commercials and would never have thought that your company would take such advantage of a person or treat that person so terribly. I have told all of my friends and acquaintances about the way I have been treated by the employees at AAF and I will continue passing this along to everyone I encounter in my job and personal life. I am also investigating any legal action I may be able to take.
I will never do business with your company again and hope that no one else runs into the same treatment I was given by your employees. I would suggest some training in customer service for your employees in order that you might keep some of you customers.
0 comments