Munson Ski & Marine
31695 D Us Highway 12
Volo, Illinois
60073
Phone: (815) 363-5400
Criticism Information:
We introduced our 2003 vessel into Munson Skiing in Volo, where we'd bought it fresh and also have often had it maintained, to possess it winterized and saved within the Drop of the vessel was in operating order whenever we slipped it down. Your vessel was comprehensive, the prop changed, described and all-but a small fireplace fix finished per month later than normal this season. The flame injury was as a result of burn down from the Volo Fire Team in March, the winds moved and induced harm to all of the ships saved at Munson Snow. We were informed of the event 8 weeks after it just happened in late December. Because of the quantity of repairs having to be achieved to all of the ships that Munson Skiing shops, they didn't have all of the repairs completed on our vessel before end-of May. We acquired our vessel on 5/26/07 and set it within the water at our marina. Because of preceding responsibilities and climate we did not really remove it and generate it until 6/17/07. After about 20 units of operating it, the vessel never could review 25 MPH after which it died, about 10 minutes later it began up again and we delivered it to the slide in the marina and named (Steve) Munson Ski for support. Munson Ski (John) stated they'd be out to have a look at it that Friday, 6/20 or Thursday, 6/21. They never turned up or named. We named again on Friday, 6/22 to advise them of the missed visits plus they ultimately turned up on Saturday, 6/23. They believed they'd mounted the incorrect size prop therefore changed it that evening, it nevertheless didnot review 25 MPH, they didnot understand what the issue was so that they got it back again to their store. We waited to listen to from about the standing, we named (Steve) and quit many communications which werenot delivered. I tried again on Friday, 6/28 in the beginning Steve who'd been my spouseis contact did not actually recognized our vessel was nevertheless there, subsequently did only a little checking and stated the displays were stained within the gas injector and also the components could be for the reason that morning, they'd contact me and I would like to understand the components turned up, they never named. I called again, Friday 6/29 talked with Terry, and he or she stated she'd look at it and contact me by having an update, they mounted the brand new displays and water examined it however the gas injector displays did not really make a difference. They appeared to believe since the reason for the issue was a break within the shell of the vessel that would be evoking the water to become consumed in to the fiberglass creating it to bog, there is no break whenever we slipped it down, they comprehensive it, if there is you mightnot we've been informed? Which was still not the issue. They'dnot have any technicians back till Wednesday, 7/3 because they make use of a skelton team about the breaks and therefore are off on Mondays. I named that Thursday, no return phone, and so I named again for an update and Betty stated was also hectic using the vacation coming up to call me back, in those days she explained when I were to cover a tune-up, that will be needed about the vessel at 100 hours (we just have 54 hours), they'd have the ability to inform better exactly what the issue was, I informed her number. I called again on Friday, 7/5, no-return telephone call and so I ceased in, in those days I had been informed by Steve there is anything caught within the fatigue, they'd call later by having an update again, no telephone call. My partner called back and was informed they'd possess a Mercury Consultant on Friday, 7/6 and might call by having an update, no telephone call, my partner named at the conclusion of your day and also the Mercury Consultant could be on Thursday, 7/10 and might call, nevertheless no telephone call, therefore my partner named and left a note. Munson ultimately did contact and reveal our vessel was mounted and prepared to get but won't matter us a notice describing just what was incorrect, how it turned this way and the things they did to correct the issue, plus they desired to cost us $246 to create warrantable repairs.
Preferred Resolution:
A notice describing precisely what was wrong with this vessel and precisely what was completed to correct it.
Nicole MacDonald
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