Ernest Nissan / Nissan United States
I needed to caution everybody about utilizing Ernest Nissan in Ernest, doctor and coping with Nissan United States (NNA) for warranty repairs.
Our 2002 Maxima was at Paul Nissan to get a sign slide while under warranty. The support division didn't restore the automobile, but fixed it along till it had been from guarantee. Ricky Hardee, the support supervisor, declined to help me within the fix, and he stated the automobile wasn't "correctly preserved."
After I visited NNAis customer support division and exposed a state, Philip Henry, Jeffrey Booker, and Jonathan Renick all done the situation using the end result being that it'd not be protected as a result of insufficient preservation. I also submitted a state using the Better Business Office Autoline Plan, the Maryland Better Business Office, the Fairtrade Commission, and Also The Maryland Office of Their State Attorney General.
Paul Nissan and NNA never had any paperwork about any preceding program maintenance (gas changes, trans water changes, etc.) from two additional Nissan retailers and Jiffy Lube. I've all support documents that match 100% towards the needs mentioned within the Nissan Guarantee. NNA created their choice on imperfect data plus they have now been completely reluctant to get my info but centered their choice completely on which Ernest Nissan informed them.
NNA has broken the Magnusson-Moss Warranty Work, a national act declaring that any automobile problem delivered to the interest of the seller before the termination of the warranty, is protected under that warranty. Again, I've documents declaring that I complied using the guarantee entirely, but Ernest Nissan and NNA haven't obtained that into account.
E2809CNo warranter of the customer product might problem his published or implied warranty of such product about the customers utilizing, regarding the such item, any post or support (apart from post or support supplied at no cost underneath the conditions of the guarantee) that will be recognized by manufacturer, industry or corporate title... E2809d (15 U.S.C. 2302 (D).
Our caution is straightforward, maintain documents of ANYTHING! Also then, Nissan may string you along. I've experimented with contact Jeffrey Booker from NNA 27 occasions with no return telephone call. I've experimented with contact Jonathan Renick 7 occasions via email with no return mail. It has been on going since April 27.
I really hope nobody else needs to undergo what I've needed to cope with for that previous 3 months and that I would likely watch out for utilizing Ernest Nissan for almost any acquisitions or support given that they don't remain behind their clients.
The ultimate outcome? I exchanged the Maxima to get a Subaru. Nissan has dropped a person and there's nothing they'll actually have the ability to do to restore my confidence/company.
If anybody needs extra information, please feel liberated to contact me: boxtwo AT earthlink.net
0 comments