I purchased a set of tires and rims from California Wheels on 5/7/07 for $3000. I put the $1250 deposit on my Visa debit card and the balance was paid in money orders totalling $1500 when the wheels arrived at my home. I immediately knew upon opening the package that they were the wrong ones and I called the company. They gave me a hard time from day one. I sent the order back on 6/4 because they said they had to see that the order was wrong before reimbursing me the $350.00 it cost to ship them back. I called several days later and found out they had received the order back. I was told they had to check the tracking # and someone would call me back, no one ever did. I was the one calling when I spoke to someone. My mom called several times and so did my girlfriend. They were always rude and hung up most of the time before I could even get a straight answer from anyone.
Finally I did speak to someone a week later and they told me someone in accounting would be handling the refund and I should receive it in 48-96 hours. It is a month later and I still haven't gotten my money back. I contacted my bank on 7/3/07 and told them about the incident. They immediately filed a fraud report. She also called the company before doing this and they even gave her a hard time over the phone. She asked to speak to the manager or an assistant and she was told he would call her back in the hour. She filed the report and told me to call her back on 7/6/07. My mom called the company today 7/6 and asked for the manager. The only thing the guy on the phone said was his name was TJ and he wouldn't give a full name.
She gave him her name and number and asked for the manager's full name again and the guy hung up on her. She called back and asked what time the manager would be in and he said 12:00 and he acted like he hadn't even talked to her. She said she would call the manager back at 12. That's when I decided to file any reports I could to report this so other consumers wouldn't go through the same thing. I also contacted my local TV station and hopefully they will do a report on this. I also filed a report with the Better Business Bureau.
0 comments