My Girlfriend took her 2005 Ford Focus with 34,000 miles in for an Oil Change at Varsity Lincoln-Mercury in Novi Michigan on Monday June 18. I was talking to her on the phone when she indicated to me that there was a mechanic that was taking her driver side front tire off her vehicle, as she didn't state to the advisor that she needed a tire rotation.
She then stated to me that the mechanic was bouncing her tire like a basket ball, as we had these tires replaced 3 weeks prior, i myself was wondering why this mechanic was doing this? Then she stated to me that 2 more guys went over to her car and were underneath it and she said that she would call me back as the advisor was coming to talk to her.
Danny Ervin, the service advisor came to speak with her and told her that her CV-Boot was leaking and that she needed a whole new driveshaft, mind you that this vehicle 2005 Ford Focus has only 34,000 miles on it and still retains the standard factory warranty. My Girlfriend then stated to the advisor that this should be covered under my warranty, and the Service Advisor "Danny Ervin" stated that she hit something and that it was not covered under warranty. She has also purchased the Extended (ESP) Warranty from Ford Motor Company.
She then felt pressured and decided to get an estimate for what it would cost her to repair the cv-boot and drive shaft. Varsity Lincoln-Mercury and Danny Ervin was happy to give her an estimate totaling $595 dollars and some change.
My Girlfriend then called me and told me hysterically that they have found something wrong with my car, it needs a new drive shaft, the cv-boot is leaking and its not covered under my warranty. I knew that one of these days my Ford Master Certified Service Advisor and Master Certified Warranty Administrator Certs would come in handy.
I told her that the cv-boot and/or drive shaft is definitely covered under warranty, and that she should come and bring it up here to another Ford Dealership that I know well. She left Varsity Lincoln-Mercury in Novi, and made the trip to Fenton, (which is about 40 miles away) from there I did a quick inspection of the vehicle and determined manufacture defect, as the CV-boot was tore, not impacted. The dealership we went to after 5 pm, everyone is leaving, had a drive ability mechanic getting ready to go home and said that he would look at it real quick. He took a look at it with us, and determined the same that I did, it was covered under warranty and the CV-boot just wore out.
We then promptly had it fix, under warranty, got the car back, and I made a call to the service manager at Varsity Lincoln-Mercury and told him that he should be ashamed of himself and his so-called professional staff there at Varsity Lincoln-Mercury Service Department taking advantage of a Woman. I told him that we got the vehicle fixed at another Ford Dealership, and they did it under warranty which Varsity Lincoln-Mercury should of done in the first place instead of upsetting my girlfriend. I told him I was going to contact the Fraud Division at Ford Motor Company, he replied "Super".
I am going to be contacting Ford Motor Companies Fraud Division about Varsity Lincoln-Mercury, and their poor service and lying to my girlfriend.
Which brings me to another concern, she had taken the car in for an oil change at Varsity Lincoln-Mercury before the rip in the cv-boot, and a week later here in Michigan we had a heat wave, her friend and her were going somewhere on business and she decided to turn on the air conditioning, to find that only hot air was blowing. I asked her if it worked before and she said yes, it worked great. They found in another service visit that she had hit something, as she had never hit anything with this car before and is sure of that, knowing and being part of the auto repair industry, i found that the damage looked as if someone in that dealership railed the lift, as what I mean hit one of the arms on a 4 (four) arm hoist. Anyone in the auto industry knows what I am talking about.
I will keep everyone posted on this situation.
Phil
Fenton, Michigan
U.S.A.
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