Car was rolled and totaled in a broadside accident in October by another vehicle that ran a red light. I was injured and out of work for several months. The other party was uninsured and I had only liability because Capital One didn't demand more coverage and didn't cover their own interest. I continued making payments until February when my lack of income became a problem. I returned to work in April and resumed making payments totally catching up in a short time with double and multiple monthly payments.
Then in June I received a call from 'J' from Capital One demanding I pay loan in full or the account would be written off as bad debt. I had my attorney contact him to talk about the fact that none of my contractual paperwork with Capital One makes any reference to 'bad debt write-off when colateral is destroyed'. My attorney felt he had cleared the matter up and I continued making my regular payments. I attempted to obtain a small loan from my bank in the fall of 2005 to pay off the balance only to be turned down because Capital One had filed with the Credit Bureaus in May that this was written off as a Bad Debt! This well before the call I received from 'J'.
I filed a complaint with the Credit Bureaus, but they were given bold faced lies in response, so the bad mark remains. The loan has since been satisfied and still the bad mark remains!
After reading all the many complaints written and having experienced the harrassing calls when I was late (as many as 12 a day 7 days a week!), This company should be put out of business! It is unbelievable in this day and age that this kind of treatment is even permitted. I would be very willing to be a participant in a class action suit.
I haven't met or spoken with anyone personally who has anything good to say about Capital One and I Will go out of my way to tell every one to stay clear!
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