I purchased a car from Dallas Kia in October for my son so that he would have a reliable vehicle. All of the payments were made in a timely manner.
In January of I fell behind by one payment after the death of my father and I made that payment up as quickly as I could.
In March of Capital One stated that no payments had been made on the car since July. I was shocked and outraged and immediately called their customer service (which is nothing but a joke). On April 5 I faxed them copies of all of my cancelled checks and bank statments showing that my payments had been made and that they had cleared my bank. The only payments that were missing were the check from December (never could find where they cashed the check), the February which was paid with a money oreder that they cashed and erroneously applied to someone elses account, and the May payment which I issued a stop payment on because of their misappropriation of my account.
Nothing was done until May 31 when one of my many account managers (another joke as I swear that there is only one person making up all of these names) told me that they had finally applied all of the old payments that they could find. What she failed to tell me is that they falsified the records and applied the payments using all of the dates on the backs of the checks that I faxed them copies of more than once.
On June 1 one of their many made up names called me and told me that they were going to pick up the car from me for non-payment. I argued with them and finally ended up sending them a money gram on June 2 for $700.00 (all of my paycheck). By June 4, they managed to loose my $700.00 payment and on June 16 I did a pay by phone of $500.00.in looking at the payment history that they sent to me, my balance was $11,311.11 before the $500.00 payment and the $700.00 which I made them find and remove from the account that they had erroneoulsy applied it to. It then went down to $10,865.12 and 30 minutes later (the payment history is time stamped by the computer) it was back up to $11,311.11.
I can not get Capital One to respond to any of my phone calls and none of their high school drop outs who work there can explain the mishandling and misappropriation of funds. They will happily tell me that "This is what happens when you rely on the US Post Office; the check does not magically appear from your mialbox to ours".
I have kept detailed information and copies of all correspondence, phone calls and transactions with Capital One to the point that I now have a file as thick as War and Peace (which would be easier to read at this point). I have filed with the BBB (to no avail). I am going to send copies to the Virgina Attorney General, Texas Attorney General, US Attorney General, IRS, and any other federal agencies that I can think of. Hopefully some attorney will take on a class action suit for all of us that have been harrassed and wronged by Capital One.By harrassment, I mean that they will call me 7 to 9 times a day on my cell phone or at work and hang up when I answer.
If I had known 2 1/2 years ago the way Capital One did business, I would never have used them. I would probably havce used a loan shark first and made out better. My health has suffered and my sanity is long gone. My family has suffered as well.
My son is in the process of buying a new car. He was offered a loan through Capital One and told them where they could put their loan after seeing what they have put me through.
My best advice to anyone buying a car whether it is newr or used, DO NOT USE CAPITAL ONE. They lie, cheat, and steal. They also harrass you and have no grace period.
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