I took my 2001 VW Passat to BJ's Auto Spa to have the oil changed.in order to drain the oil from this type of vehicle, a "splash pan" (a piece of plastic molding fastened to the bottom of the vehicle, under the oil pan) must be removed.
When I was told the oil change had been completed, I started my car and drove off. At approximately 35 miles per hour (and less than a block from BJ's Auto Spa), I heard a loud grinding sound coming from the front part of the vehicle.
I immediately pulled over to the side of the road and looked under the car and found the entire front portion of the "splash pan" was in contact with the pavement. After closer inspection, I noticed that only 3 of the 10 fasteners (plastic screws) were present. I also noticed damage to the front of the "splash pan", due to the grinding against the pavement.
I fastened the pan as best I could and drove immediately back to BJ's Auto Spa. Upon arrival, I spoke to numerous individuals about what happened the the damage that was done. I was finally referred to Mr. Timothy Gallia, the General Manager currently on site.
I explained to Mr. Gallia that situation and that I would like to file a claim regarding the damage. Mr. Gallia then downplayed the incident by saying, "That part is for aerodynamic purposes only; most people take them off anyway" (not true).
I continued to discuss the situation with him and after much discussion, I finally asked, "Are you going to replace my damaged pan, or not?". He told me "No!" and motioned for the service person to back my car out of the service bay.
This vehicle's previous service was performed by a local Volkswagen dealer. I asked the service advisor there what they would do if fasteners were missing and he said they would not allow the car to leave their service bay without the fasteners intact. I believe this because I had no problems until I took the car to BJ's Auto Spa.
I am seeking compensation of $221.34 ($188.73 for the damaged "splash pan" $32.61 for the fasteners).
Mark
Glendale, Arizona
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