My wife and I purchased a vehicle, (2004 Dodge Ram) from Suzuki of Nashville. At purchase a "we owe" was provide including checking the transmission due to a sound that concerned us, (we were told repeatedly by their service manager at the time, PAM, that all Dodges had "rough" transmissions, and she consistantly blew us off on getting the transmission checked.
We also noticed a severe shimmy when braking and they checked it and found a warped rotor. They then turned the rotor and put the same old pads back on the truck. This is completely against Dodge service recomendations, and frankly, common sense. They also ignored a ruptured boot on the left front caliper.
We have tried repeatedly to get the dealership to honor their service commitments, and stopped in on several occaisions as well as made dozens of phone calls to get them to honor their end of the bargin. They will not.
The architect of the deal, Tim Jackson, simply said, "at this point, there is nothing I can do."
There will be legal action if the various complaints dont get resolved. This report is simply a warning: DON'T PURCHASE A VEHICLE FROM SUZUKI OF NASHVILLE. They will not honor their commitments, and they may put your life in jeapordy.
What a shame, we like the truck, but it's more a reminder of how a company with no morals or ethical standards will lie and promise the moon and give you nothing but a burned out lightbulb and empty promises.
Their mistake is that we have those promises in writing.
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