This is a complaint against dishonest selling practices
exercised by Thrifty Car rental.
Thrifty office at:
23390 Autopilot Drive
Dulles, VA 20166
Manager: Gail Igbal
Tel: 703-661-6907
On 12/29, I rented a car and told the agent that I decline all insurance. He asked me to initial in 4 places and sign the form in one place. I did without looking at the contract. I have done this before so many times. I paid for the car rental through a gold credit card (Mastercard) which provides car rental insurance coverage. I also have car rental insurance coverage in my own personal car insurance.
When I returned the car 2 days later, I discovered that I paid more for insurance than the car rental itself. I complained to the agent to no avail. I asked to speak to the manager in charge (Gail Igbal) but it led to nowhere, I obtained her business card and told her that I will be filing a complaint. She said she was not scared.
I am not sure if the rental agents are paid commissions or receive extra bonuses when they sign customers on extra services. I find that such sales incentives to lead quickly to dishonest sales practices.
Upset consumer
Ilan
Cote Saint-Luc, Quebec
Canada
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