Initial oil change was done incorrectly, put the wrong oil filter on resulting in total loss of oil, number of miles put on car with no oil in engine.
Returned to complian, informed them if engine damaged they would have to replace. They offerred 3 free oil changes for inconvenience.
Several months later, and several oil changes later, I reeturned for a "free oil change" only because I was in a hurry and they were open on Saturday.
Service manager told me I needed an air filter and a fuel filter, because of a pending 2000 mile trip I agreed to have the work done, against my better judgement but, how can they screw up an air and fuel filter change?
After 1/2 hour the service manager told me whomever changed the fuel filter previously cross threaded the line and his mechanic could not remove it, it was locked and he could not turn it. I told him to stop and I would take to the Toyota garage to fix, he stated the car was not operable. I told him I owned the car since new and no one had ever changed the fuel filter previously. I later confirmed with the Toyota specialists that they almose never change a fuel filter, it is not a recommended service item, only change in the event of water or sugar in the gas tank.
Tiresplus mechanics had to cut the fuel line, did not have a rplecement in stock and stated Toyota did not either. They sent the line to a tube and line repair shop for a new end. Work was not appropriate and store manager (Frank Ward) told service manager (Mike) to not put it on the car. Four days later the car was repaired, I requested the line and the filter and told them I was taking to Toyota for their opinion. The filter I was given was a new after market filter that had never been on a car nor had gas put through it.
I returned to talk to Frank Ward who assurred me he would look into this and correct the error. Mike called me and agreed to contact Toyota to ensure the fuel filter did not require service, he stated he has changed hundreds Toyota Camry filters over the years. He said he would get back to me. I offerred to pay all charges except those relating to the problem they caused with the fuel filter.
I stopped payment on the $542.67 check required to get my car returned.
Both Mike and Frank assurred me they would review this and get back to me. The only contact I have had is a letter from "Certegy Paynent Recovery Services, INC, of St Petersburg, FL" stating they have paid the Tiresplus bill and now now collecting from me.
I called Mr Larry Morgan (1-800-269-4424) owner of Morgan Tire and Tireplus, he stated he would have Mr Carl Mesmer call me to discuss my problem. I have not heard from Mr Mesmer.
The work performed was not required, the incompotent mechanic destroyed my fuel filter and line and I should not be resonsible for a $542.67 to fix their incompotence.
Gerald
Warner Robins, Georgia
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