I bought a 1998 Plymouth Neon 5 speed from Mathews Ford.
The salesperson, Lori Schuett, prior to the sale promised to have air conditioning installed as I DID NOT want the car without it. This was 3, June.
She told me in 2 or 3 weeks she would call & let me know when to drop the car off for the installtion of the a/c.
I have called, gone to see her personally, talked to her superiors repeatedly in the past year. Recently I made a report to the BBB in my area... The reply from Mathews Ford was that I needed to show "proof" that a/c was to be installed in my car.
Lori Schuett has the proof... It was a "we owe" sheet she gave me at the point of purchase & then took to submit for the installation of the a/c in my car the 3rd time I tracked her down. That was her excuse for not getting it done before.
Not only did this woman lie to me to sell this car... I found out recently that any aftermarket modifications to the engine in my car will result in serious engine problems.
Laura
Toledo, Ohio
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