My wife and I bought our car through the dealer in April and at the time didn't know anything about Reliable Credit. We have learned that they have charged us late fees every month of our loan and late payment fees that started on the day that the payment was due. We have had nothing but nightmare problems with this company from the beginning. They hold onto our payments to ensure that late fees will be assessed on our account, they have charged us for insurance and then deducted most of it when we showed proof of insurance. We had a 36 month loan and right now we are at 41 payments and they say we still owe over $3,000. I have been in their offices every month demanding answers to why our balance is so high (we should be done with them). Every time I go in there they have a different answer; late fees on your account and the interest on that late fee from the date it's due until it's paid (what happened to the 10 day grace period?) or they say that we were charged for insurance. Each time I state to them that when we are late they send us a letter that states that we have to pay our car papment and a $22.00 late fee, nothing about interest or other fees. They then took $25.00 off for every month they overcharged us (surprised!). Then they say that it's the insurance of $2,022, but they refunded $1,600 so that doesn't make sense either. Now every other month we receive a letter stating that they need proof of insurance and every time I get this letter I go into their office and make them give me a receipt that shows that I brought in the proof of insurance. Last month I received this letter again, so I called their offices and they told me that they needed proof so I told them they had to contact my insurance directly because they were not satisfied with what I had brought in as proof. My wife gets phone calls at work every month starting on the day that the payment is due until I make the payment, which is within a few days of the due date. The phone calls are either; just calling to remind you that your car payment is due, to we need the payment or the car. One month my wife was contacted by the "legal department" and told that they needed a lot of money or the car. I am fed up with this company and was surprised when my search on the internet brought up all of these other people with the same problem. I am definately interested in any legal help that we can get to get out of their clutches. We should be done with them but they say we still owe over $3,000 without a definate answer as to why. Please help us!!!
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