I first contacted Texaco Towing on the morning of 7/07/06 to inquire about towing my vehicle less than 1 mile for service. I called the administrator of my roadside assistance who in turn contacted Texaco for a towing estimate; next, I received a return call advising me that towing would be $85.00 of which $50.00 would be covered, leaving me with an out of pocket expense of $35.00.
I spoke with Donna, a representative of Texaco, and explained the problems that I was having with my vehicle and inquired if I should pay the tow operator $35.00, her response was that it would be added to my final bill and I could pay it then. Later that afternoon, Donna called and supplied me with two (2) options, 1) replace compressor pay $1020.25 or remove compressor and replace belt pay $285.69. My Husband, returned Donna's call and directed her NOT to do any work and that he would have a truck come get the vehicle this evening. Donna's response was that the fee then would be $74.90, of which $39.90 was for diagnostic work. I immediately called Donna and asked if she was obligated to disclose the fees associated with 'looking' at my car, her response was, "I don't know." I explained to Donna that she definitely was to make me aware of any costs above and beyond the $35.00 towing fee prior to directing me to pay for them. I informed Donna that I would be taking this complaint directly to the Better Business Bureau and she informed me to bring $74.90 cash when coming to get my vehicle.
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